Customer Service: Managing Customer Expectations

Uncategorized

Wishlist

Course Content

Introduction

Set yourself up for success with good customer service

01:17
Understand the impact of unpleasant surprises

02:58

Techniques for Managing Customer Expectations

Conclusion

Student Ratings & Reviews

No Review Yet

Enrollment validity: Lifetime

Intermediate
0 Total Enrolled
December 19, 2023 Last Updated
Certificate of completion

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Others

Want to receive push notifications for all major on-site activities?

Customer Service: Managing Customer Expectations

Course Content

Introduction

Set yourself up for success with good customer service

Understand the impact of unpleasant surprises

Techniques for Managing Customer Expectations

Find places where you can manage expectations

Use clear language to avoid surprises

Educate customers on what to expect

Understand why customers don’t read

Adjust unreasonable expectations

Section 1 Quiz

Conclusion

Take action

Course Content

Introduction

Set yourself up for success with good customer service

Understand the impact of unpleasant surprises

Techniques for Managing Customer Expectations

Find places where you can manage expectations

Use clear language to avoid surprises

Educate customers on what to expect

Understand why customers don’t read

Adjust unreasonable expectations

Section 1 Quiz

Conclusion

Take action

Student Ratings & Reviews

COOKIE NOTICE