Writing Customer Service Emails

Categories: Customer Support

Wishlist

Course Content

Introduction

Welcome

01:22
What is a great customer service email?

02:00

Answer the Customer’s questions

Show Customers You’ve Read Their Email

If You Must Apologize, Be Sincere

Customize Templates to Avoid Sounding Robotic

Build Your Email Writing Skills to Build Your Career

Conclusion

Student Ratings & Reviews

No Review Yet

Enrollment validity: Lifetime

Intermediate
2 Total Enrolled
1 hour 5 minutes Duration
January 25, 2024 Last Updated
Certificate of completion

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Others

Want to receive push notifications for all major on-site activities?

✕

×

Course Content

Introduction

Welcome

What is a great customer service email?

Answer the Customer’s questions

Learn to read emails critically

Anticipate follow-up questions

Answer all of the customer’s questions

How to answer difficult questions

Challenge: Questions

Solutions: Questions

Section 1 Quiz

Show Customers You’ve Read Their Email

Explain your process to the customer

Paraphrase the customer’s situation

Acknowledge the customer’s feelings

Challenge: Reading carefully

Solution: Reading carefully

Section 2 Quiz

If You Must Apologize, Be Sincere

When and how to apologize

What to write after you apologize

Avoid Cliché language

When to empathize

Challenge: Sincere

Solution Sincere

Section 3 Quiz

Customize Templates to Avoid Sounding Robotic

Use the template as a starting point

Make template customizable

Build Rapport

Challenge: Templates

Solution: Templates

Section 4 Quiz

Build Your Email Writing Skills to Build Your Career

Self-evaluation

Volunteer to help rewrite templates

Spelling, punctuation, and grammar

Conclusion

Next Steps

Student Ratings & Reviews

COOKIE NOTICE